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Frequently Asked Questions – Updated on 01/02/2026
Is booking required?
No, booking is not required and and tickets can be purchased directly at the ticket office.
Can tickets be purchased directly at the exhibition?
Yes, tickets can be purchased directly at the ticket office of Palazzo Pallavicini in Bologna during the exhibition opening hours, from Thursday to Sunday from 10:00 to 20:00 (last admission at 19:00), without the need to book in advance.
Alternatively, tickets can be purchased at the Bologna Welcome ticket office, in Piazza Maggiore 1 (Bologna), from Monday to Saturday from 9:00 a.m. to 6:30 p.m.
For the Jack Vettriano Exhibition at Palazzo Velli in Rome, tickets are available directly at the ticket office during the exhibition opening hours, Monday to Sunday from 10:00 to 19:00 (last admission at 18:00).
Can you purchase the tickets with "Bonus Docenti" and "App18"?
Tickets purchased using the Teacher Bonus or App18 can only be bought exclusively on the TicketoOne website, and must be purchased at least 48 hours before your visit, following the steps below:
- Generate a voucher equal to or greater than the total amount of your order.
- Select your ticket.
- Complete the purchase by entering your voucher code during the online checkout process.
If I purchase a day ticket on TicketOne, can I skip the line at the entrance?
The TicketOne ticket is a skip-the-line ticket.
What is the OPEN Ticket?
The Open-Dated Ticket (OPEN) allows you to visit the exhibition once at any time and on any day during the exhibitionโs open dates, including holidays and weekends, until the exhibition closes.
The exhibition is fully accessible to disabled visitors, and there are equipped restrooms available.
Access for individuals with limited mobility or wheelchair users is available exclusively via a Jolly Ramp D3000010 tracked stair lift provided by TGR, which has a capacity of up to 140 kg (weight calculated between person and wheelchair, with the weight to be reported by the visitor) for two sets of stairs totaling 38 steps.
The complete technical specification can be downloaded and viewed at the following link http://tgr.it/it/prodotti/jolly-ramp/
Is the content of the exhibition suitable for all age groups?
Yes, the content is suitable for all age groups.
How can I book for a group or school class?
To book a group or school visit, simply send an email to segreteria@palazzopallavicini.com
Are pets allowed?
Only small pets are allowed, carried in your arms or in a pet carrier, as well as guide dogs for people with disabilities. You can also book a dog-sitting service via the website www.bauadvisor.it at least 24 hours in advance.
Accreditation for journalists and guides
Accreditation will only be issued by the Palazzo Pallavicini Press Office if the visit to the exhibition is for the purpose of producing a news report.
The editor-in-chief must request accreditation for the journalist sent, indicating their name and date and sending an email to ilenia.rubino@clp1968.it at least 48 hours before the visit to the exhibition.
Please note that all journalists are entitled to reduced admission to the exhibition upon presentation of their valid press card at the ticket office.
Please note: accreditation will not be issued 30 days before the end of the exhibition for any print magazines that will not be able to publish news of the exhibition while it is still running, such as bi-monthly, quarterly, half-yearly publications, etc.
Admission for guides is free only upon accreditation and if:
โข they are registered in the National Register
โข they have a personal card (currently the provisional one issued by the Ministry of Tourism, possibly accompanied by the old one)
โข they request admission for work or study purposes.
how to reach us
- 6 minutes from Piazza Maggiore: proceed along Via Ugo Bassi; at the end of the street, you’ll start on Via San Felice.
- 15 minutes from the Central Station (approximately 1.2 km): take Via Amendola, continue straight through the roundabout onto Via Marconi, and at the end of the road, you’ll start on Via San Felice.
Public transportation and taxi:
- From the Central Station, take Bus 21 on Via Amendola and get off after 4 stops, at the end of Via Marconi. Then, continue on foot for 2 minutes to Via San Felice.
- From the airport, take the shuttle to the Central Station, then catch Bus 21 on Via Amendola. Get off after 4 stops, at the end of Via Marconi, and walk for 2 minutes to Via San Felice.
- Taxi Bolognaย 0510909ย
- Blue Car Service with driver 0516646666
Parking:
- Parcheggio Via della Grada, Via Della Grada 2,
- Parcheggio Garage Marconi, Via Riva di Reno, 65
- Parcheggio Riva Reno Apcoa, Via del Rondone 2, open 24/7 (5 minutes on foot)
- Parcheggio Tanari, Via Luigi Tanari 17, then take the shuttle bus and get off at the end of Via delle Lame.
Dog Sitter service in collaboration with Bau Advisor
Thanks to the new agreement with Bauadvisor, visitors to Palazzo Pallavicini can take advantage of a dedicated dog sitting service. The service can be booked at least 24 hours in advance through the website www.bauadvisor.it, thus offering all dog owners the opportunity to enjoy their visit in total peace.
